Welcome to Outdoor Gear Sale’s FAQ section! As fellow outdoor enthusiasts, we’ve compiled answers to common questions about our camping gear, delivery services, and more. Whether you’re preparing for a solo adventure or family camping trip, we’re here to help you gear up efficiently.

About Our Products

What types of camping equipment do you specialise in?
We focus on comprehensive camping solutions ranging from compact 1-2 berth tents to family-sized 7+ berth options. Our product range includes high-quality awnings (including T4-specific models), camping furniture (chairs, beds, cupboards), cooking equipment (Cadac grills, camp kitchens), and essential accessories (awning poles, body boards, beach gear).
How do I choose the right tent size?
Our tent categories are clearly marked by sleeping capacity (1-2 berth, 3-4 berth, etc.). Consider both the number of campers and the gear you’ll store inside. For families, we recommend sizing up (a 4-person tent for 3 people) for comfort. Our Sheffield-based team can advise via email if you need specific recommendations.
Do you offer weather-appropriate camping gear?
Absolutely! Our product range includes equipment suitable for various conditions. Look for our ‘4-season’ tagged items for year-round camping, and check individual product descriptions for weather suitability. Our camping beds and airbeds offer insulation from cold ground, while our awnings provide sun and rain protection.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
Orders are typically processed within 1-2 business days. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if the order hasn’t yet entered the dispatch phase.
Do you offer discounts for bulk orders?
While we don’t have automatic bulk discounts, we’re happy to discuss special pricing for large orders (particularly useful for scout groups or extended family camping trips). Contact our customer service team with your requirements.

Delivery Information

What are my shipping options?
We offer two reliable services:
Standard Shipping (DHL/FedEx): £12.95, 10-15 business days after dispatch
Free Shipping (EMS): Free on orders over £50, 15-25 business days after dispatch
Choose based on your budget and trip timeline. Remember to order at least 3-4 weeks before your adventure!
Do you ship internationally?
Yes! We ship globally except to some remote Asian regions. Note that international orders may be subject to customs duties (payable by recipient) and slightly longer delivery times due to local customs processing. Our UK-based team has particular expertise in European camping needs.
How can I track my order?
You’ll receive tracking information via email once your order dispatches from our Sheffield warehouse. This allows real-time monitoring of your camping gear’s journey and more accurate delivery date estimation.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging with all tags attached. Please email [email protected] to initiate a return. Note: return shipping costs are the customer’s responsibility unless the item is faulty.
What if my camping gear arrives damaged?
We partner with premium shipping providers to prevent damage, but if any issues occur, email us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund and handle claims with the carrier on your behalf.
Can I exchange an item for a different size/type?
Yes, within the 15-day return window. Contact our team to arrange the exchange. You’ll need to return the original item (following our return policy) and place a new order for the desired item. We recommend doing this well before your camping trip to ensure timely delivery.

Need further assistance? Our Sheffield-based customer service team understands camping gear inside out. Email us at [email protected] – we typically respond within 1 business day and are happy to help with any questions about our products, from awning poles to camping cook sets.

Happy adventuring!
The Outdoor Gear Sale Team