At Outdoor Gear Sale, we want you to be completely satisfied with your camping gear purchase, whether it’s a sturdy 5-6 berth tent or that perfect camping chair for your adventures. If for any reason you’re not happy, our straightforward returns policy has you covered.

Our Returns Promise

We accept returns within 15 days of receiving your order. All items must be:

  • In original condition with all tags attached
  • Unused and in resaleable condition
  • In original packaging (especially important for items like awnings or camping beds)

Note on Hygiene Items: For health and safety reasons, we cannot accept returns on certain personal items like body boards or beach gear that have been used.

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order (see template below)
  2. Wait for Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and return address
  3. Pack Securely: Repackage your item with all original packaging and include the RMA number
  4. Ship Back: Send your return via tracked mail to our Sheffield warehouse

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. For international returns outside the UK, please note that:

  • Customs fees are non-refundable
  • We recommend using a tracked service (like DHL or FedEx)

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchange Process

Need a different size awning or prefer the 3-4 berth instead of 2 berth tent? Follow the standard return process above and include a note requesting your preferred exchange item. We’ll:

  1. Process your return as normal
  2. Ship the replacement item once the return is received
  3. Charge/refund any price difference

Exchanges are subject to product availability. If your preferred item is out of stock, we’ll issue a refund instead.

Return Request Template

Subject: Return Request – [Order Number]

Dear Outdoor Gear Sale Team,

I would like to return the following item from my order #[insert order number]:

Product Name: [e.g., “5-6 Berth Tent”]
Reason for Return: [e.g., “Size exchange”/”Changed mind”]
Preferred Resolution: [Refund/Exchange for (specific product)]

Please send the return authorization and instructions to this email address.

Best regards,
[Your Full Name]
[Your Contact Number]

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used body boards or beach equipment
  • Opened camping cook sets or utensils
  • Personal electric items (like camping kettles) that have been used

Damaged or Incorrect Items

If your camping gear arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage/wrong item
  • We’ll arrange a free replacement or return as appropriate

Got questions? Our Sheffield team is happy to help – email [email protected] or call +44 [insert phone number].

Now get back to planning your next adventure – we’ll handle the returns!

Happy camping,
The Outdoor Gear Sale Team