At Outdoor Gear Sale, we’re committed to making your camping adventures as smooth as possible – from the moment you order to when you’re out in the wild. Here’s everything you need to know about shipping and returns for your camping gear.

Shipping Information

Delivery Options & Timelines

We offer two shipping methods to get your camping essentials to you:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian and remote regions. Delivery times may vary during peak seasons.

Our Hassle-Free Returns Policy

We understand that sometimes camping gear needs to be exchanged or returned – maybe that 5-6 berth tent was too spacious, or you’ve changed your mind about the camping chair colour. Our straightforward returns process makes it easy.

Returns Eligibility

  • 15-day return window from delivery date
  • Items must be:
    • In original condition with all tags attached
    • Unused and in resaleable condition
    • In original packaging (especially important for awnings, tents, and camping beds)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used body boards or beach equipment
  • Opened camping cook sets or utensils
  • Personal electric items (like camping kettles) that have been used

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order (see template below)
  2. Wait for Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and return address
  3. Pack Securely: Repackage your item with all original packaging and include the RMA number
  4. Ship Back: Send your return via tracked mail to our Sheffield warehouse (87 Eyre Ln, Sheffield, GB S1B 2HP)

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect
  • For international returns outside the UK:
    • Customs fees are non-refundable
    • We recommend using a tracked service (like DHL or FedEx)

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchange Process

Need a different size awning or prefer the 3-4 berth instead of 2 berth tent?

  1. Follow the standard return process above
  2. Include a note requesting your preferred exchange item

We’ll:

  • Process your return as normal
  • Ship the replacement item once the return is received
  • Charge/refund any price difference

Exchanges are subject to product availability. If your preferred item is out of stock, we’ll issue a refund instead.

Return Request Template

Subject: Return Request – [Order Number]

Dear Outdoor Gear Sale Team,

I would like to return the following item from my order #[insert order number]:

Product Name: [e.g., “5-6 Berth Tent”]
Reason for Return: [e.g., “Size exchange”/”Changed mind”]
Preferred Resolution: [Refund/Exchange for (specific product)]

Please send the return authorization and instructions to this email address.

Best regards,
[Your Full Name]
[Your Contact Number]

Damaged or Incorrect Items

If your camping gear arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage/wrong item
  • We’ll arrange a free replacement or return as appropriate

Need Help?

Our Sheffield team is happy to assist with any shipping or returns questions:

Now get back to planning your next adventure – we’ll handle the logistics! Happy camping,

The Outdoor Gear Sale Team