Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to customers worldwide, excluding certain Asian and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Outdoor Gear Sale and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our camping gear (including tents, awnings, camping furniture, and accessories). However, slight variations in colour or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either offer an alternative or cancel that part of your order.

3. Orders and Payments

3.1 Placing an Order

By placing an order, you offer to purchase products under these Terms. We reserve the right to refuse or cancel orders at our discretion.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information. Outdoor Gear Sale is not responsible for payment processing errors or fees charged by your payment provider.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honour the price at the time of order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)

4.2 Delivery Responsibilities

Once items leave our warehouse, risk passes to you. You are responsible for:

• Providing accurate delivery information
• Any customs fees or import duties for international orders
• Inspecting goods upon delivery and reporting damages within 48 hours

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for items that are:

• In original condition with tags attached
• Unused and in resaleable condition
• In original packaging (critical for tents, awnings, and camping beds)

5.2 Non-Returnable Items

For hygiene and safety, we cannot accept returns on:

• Used body boards or beach equipment
• Opened camping cook sets or utensils
• Personal electric items (e.g., used camping kettles)

5.3 Return Process

To return an item:

1. Email [email protected] within 15 days to request a Return Merchandise Authorization (RMA)
2. Repackage the item securely with all original materials
3. Ship to: 87 Eyre Ln, Sheffield, GB S1B 2HP with the RMA clearly marked

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. Please allow 5-10 business days for the refund to appear in your account. We will refund to your original payment method.

6. Limitations of Liability

Outdoor Gear Sale shall not be liable for:

• Any indirect, incidental, or consequential damages
• Issues arising from improper use of camping equipment
• Events beyond our reasonable control (e.g., natural disasters, strikes)

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

7. General Provisions

7.1 Privacy

Your use of our website is subject to our Privacy Policy, which explains how we collect and use your information.

7.2 Changes to Terms

We may update these Terms periodically. The current version will always be available on our website.

7.3 Governing Law

These Terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

Contact Us

For questions about these Terms or your order:

Email: [email protected]
Address: 87 Eyre Ln, Sheffield, GB S1B 2HP